Customer Reviews

Completely incompetent! Do not waste your time using their service dept. They are not honest! We brought our van in after Helene/Milton as our van had water damage. It wouldn’t start correctly. You had to push buttons and try it about 4-12 times. After having the van a week, They told our insurance they didn’t know if it was water damage until the starter was replaced at our expense. We had taken the van to a local mechanic who had run a diagnostic on the van and provided us a copy which we provided to Ford who also ran a diagnostic which gave them all the same codes. At this point we paid the 1000 to replace the starter to prove it was flood damage. And it turned out it was flood damage. We also had been hearing a very loud like dragging noise and thought it was the breaks. After the started was replaced Ford informed us everything was fixed. We asked about all the codes they told us they cleared them (which was also done by our mechanic) they assured us they drove it, it was fine. There was no more noise in the breaks. They assured us they had driven it and all was good. LIE! The minute we pulled out onto 41 IMMEDIATELY the loud dragging noise was happening. Immediately drove it to the shop that replaced the breaks 8 weeks earlier and the technician drove drove it around the parking lot and knew immediately it was the drive train carrier bearing. Unfortunately this is not the first bad experience with them. They had to replace the rear rnd components under warranty and gave us the run around for weeks on this! Save yourself the time and headache. And drive to Sarasota or Ft Meyers. On top of all of this their sales team started calling us while our van was there trying to sell us another vehicle. NEVER AGAIN!

Bad experience at my last visit for brakes. Wanted to redeem my Ford Pass points to my bill. Service writer, Alex, showed the total bill and the bill with the redeemed points. But when he run the charges, it was for the total bill. He called and told me what he did and said the amount of the points would be re-applied to our debit card. I waited 2 weeks, as he explained, to find out no credit was applied to my card. I then went down to ask why I hadn’t received a credit on my card for the Ford Pass points balance. He then said he did not say there would be a credit applied to my card. But instead re-applied the points back on my Ford Pass points account. This hinder the use of my points, for the second time. I was mislead or lied to about the transaction process at Jarrett Ford by their service writer…Alex

Thave nothing but good things to say about the sales dept. and the deal I got purchasing a new vehicle back in 2022. With that being said the service dept is a whole different situation. It seems that they lack the knowledgeable techs with experience to be able to make a repair the first time without me having to come back in again & again. All the repairs have been under warranty and should have been corrected the very first time, everytime. But the biggest issue I have is with a certain service advisor by the name of Dirk Dunham. I recently had the misfortune having to have him as my service advisor for a warranty repair. From the first phone call through the entire process he was the most rude, arrogant, condescending, inconsiderate, pos of a person that I have ever dealt with in the service repair industry. I actually work in the same business, for over 25 years now. If I was his boss and would’ve and saw how he was treating a customer like he did me I would have fired him on the spot for the way he treated me and I can only assume every customer he encounters. It is a true disappoint that Charlotte County Ford still has him an employee. So it’s very strange, but after the third time trying to post a review it finally post. But yet the response from the owner is thank you for your reply, but yet other negative reviews of the dealership have warranted replies from the GM offering their phone number to please contact them so they can make it right. I give a review which is probably the most honest and accurate and absolutely nothing but a thanks for your reply. That should tell you something right there. Charlotte County Ford knows they have a problem with the service department and the advisors and they don’t care so apparently they must be entirely too wealthy to want or need the respect, much less the business from the people in Charlotte County. And here I Was already in communication with somebody I know who is the sales person looking for me a new 2025 truck that I would buy from him and him alone because he’s that trustworthy and honest and I have known him for many years. But I guess now I will completely take my business somewhere else. So be it!

After the horrible experience I had with the shop, I wouldn’t let them fix my lawnmower!! In the 25 years of my experience in the Collision industry I have never been treated like the way I was and my daughters car was not brought back to pre-loss condition. If you want your car repaired correctly I would find somebody else. The general the manager of the dealership apparently is not a car guy. He doesn’t even have the decency or common courtesy to call me back like he said he was going to do. I have forgotten more about the automotive industry than those people will ever know. If you want your car destroyed, glued together, please take it to CHARLOTTE COUNTY Ford’s body shop but you’ll have to buy a new battery because they said it was bad when I dropped it off your air conditioner will not work anymore because they say it’s not accident related or my daughters triple black edge limited was dropped off like that? Don’t make the same mistake I did. I have been a car guy all my life. I have received certifications from Ford motor company for master body shop manager, twice awarded, Lincoln motor company and Ford motor company service manager certifications, I-Car Gold certification ASE certifications, silver medallion elite club member through Ford motor company, and that’s Just my Ford certifications. I rate this company zero stars! But I had to click one just to post. Once again I would not trust CHARLOTTE COUNTY Ford to fix my lawnmower!

I went in with my Kelley Blue Book cash offer and they came back with an amount $1300 less than what the offer was, but I thought it was fair so I accepted the offer, now I do have a small loan on the vehicle (less than $9,000), which Kiersten told me would be no problem and she proceeded to call and get the exact payoff and address. Then the lady I am guessing from finance came in and told me that she could not write me a check until the loan company posted the payment and released the title, which could take 8-10 WEEKS and I was like, absolutely not, I have never heard of such a thing!! They will have my car sold within a week so whatever, I said I would take my business someplace else, which is exactly what I did, I drove right down the street to Gene Gorman Motors and they not only gave me FULL Kelly Blue Book Value, but they told me that it only takes 6-10 days for the title to clear and get your money, not 8-10 WEEKS!! Kiersten was my salseperson and she was ok and I thought she went with the finance lady to try to help me but when I was leaving she was actually out with another customer, that is really BAD customer service. I then got a text from Kiersten the next day asking me if I was able to sell my car and I told her not only did I sell it for total KBB Value I don't have to wait to get my money and guess what....silence! I will never go back there for anything ever again, they are rude and not professional at all.

Recently inquired about purchasing a 22 f250. My current truck is at a dealer being serviced and i couldn’t bring it in for a trade evaluation till i received it back, i expressed i wanted the F250 in the lot and i will leave a deposit. I was informed to perform a soft pull credit for this vehicle and they would hold it as they cannot take cash deposits but this will soft credit pull will do exactly the same. Two days later I’m contacted by another sales representative from their dealer stating that truck is spoken for and “can i help you locate another”, i replied back that i was already in plans to purchase that vehicle, is the rep i spoke with available. The sales person i put a “soft pull credit deposit” with wasn’t in that day and he’ll return tomorrow. Made the phone call the following day to see what was going on, as i hoped the sales person contacting me in regards to it being spoken for now was in fact for me. Boy was i wrong. I guess a deposit/persons word is worth nothing nowadays. They’ve lost my business as they pulled a truck out from under me.

The sales process was seamless & easy. However after you take delivery of your new vehicle just hope you don't have to deal with their incompetent service department.