Customer Reviews

Always a pleasure to come here. The service reception is great and quick to assist, the service time varies based on how busy they are but that’s just a given. Anytime I get The Works done here on my vehicle I leave and it feels brand new.

Awesome, I had taken it to another repair shop that told me I needed things I did not need. Quick lane at Ford was honest and efficient and just really nice. I feel confident that they completed the the job correctly and was fair and honest with the price and what was needed.

Just left the dealership, and I dealt with a gentleman named dylan, who was very nice and informative and straightforward.I did not purchase a vehicle today, but he was very nice and professional.

I have been taking my ford vehicle for service since 2016. They have always been professional, honest and great customer service. Thank you take care of my vehicle so quickly. Thank you Tammy H. for excellent customer service.

No games. If you go there, you'll definitely be driving.

Great service and great new car.

I want to thank Matthew Rueda for the excellent job he did during my car purchase. He was professional, knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to answer all of my questions and made sure I was comfortable every step of the way. I truly appreciate his outstanding customer service and highly recommend asking for Matthew if you’re looking to buy a vehicle. Thank you for making this such a great experience!

Excellent professional service from start to finish

Processing the paper was pretty quick the staff was very generous and they honor other request that I had and I was out the door thank you Ford dealer

I had a great experience with Jarrett Ford! I’m very happy with the deal we made and with everyone we worked with throughout the process. Angel, our sales guy, was fantastic from start to finish—super helpful, straightforward, and easy to work with. Sales Manager Paul and Finance Manager Mike were also great—professional, friendly, and made everything smooth. This was honestly the quickest and easiest car-buying experience I’ve ever had. No typical dealership runaround or pressure—just a genuinely welcoming, small-town, home-like atmosphere. Highly recommend!

I have nothing but good things to say about them. They come to my house and they service my car in a timely matter and very polite and pleasant.

I had an outstanding experience with the Service Department at Jarrett Ford of Charlotte County in Port Charlotte! Tammy was absolutely amazing — professional, caring, and very communicative. She kept me updated every step of the way and made the whole process smooth and stress-free. A huge thank you to Tammy and everyone on the service team! You are all exceptional at your jobs. While other dealerships have failed me in the past, this one never gave up and always came out on top. They truly persist until the job is done right. Thank you all so much! You've restored my confidence in dealership service and earned a loyal customer. Highly recommend Jarrett Ford Port Charlotte service department and Jarrett Ford itself to anyone who needs reliable, honest service. Thank you again never stop being amazing.

They seem like straight up guys, transaction was smooth and vehicles were clean

We just had a great experience here. Very smooth, easy and simple process. Mathew was our exceptional sales person. He explained everything well and in detail, made sure we understood, and also threw in a few jokes and regular conversation to keep the time enjoyable. 10/10 recommend him to anyone! He knows his stuff! Judith was also great with helping us with our finance paperwork. She also did an amazing job, and is very welcoming - BUY YOUR CAR HERE

Outstanding customer service, beautiful sales team. Paul, Brian and Dylan. Thanks for the outstanding customer service.

When well

Jarrett Ford of Charlotte-County is the place to go. I received no pressure and lots of information. Went on a few test drives to find the exact Vehicle I wanted and my sales person Alan Stier was phenomenal. If you want a deal with a car dealership that stands by their products, Jarrett Ford of Charlotte County is the place to go. Ask for Alan Stier and tell him Christopher Cook sent you. Hopefully I’ll get a referral bonus for sending you. You will be very pleased with the services they provide.

We purchased our truck from Jarrett Ford of Charlotte County about three months ago and had an absolutely outstanding experience. After the purchase, we discovered a paint defect on the truck. Paul stayed in contact with us throughout the entire process and worked tirelessly to help us get the resolution we deserved from Ford. Once everything was settled, we already had our eyes on a new Expedition. Angel was there once again to make the deal happen. He even stayed late on a Friday night to accommodate us! The team worked magic with the numbers, our trade-in, and the compensation we received from Ford. This was our second seamless purchase with Jarrett Ford, and I honestly can’t imagine shopping anywhere else. The hometown feel, exceptional customer service, and genuine care they show their customers are exactly why we’ve driven from Fort Myers not once, but twice, for vehicle purchases and service. Thank you, Paul, Angel, and the entire Jarrett Ford team for making both experiences so easy and stress-free. You’ve earned customers for life! - Kayla & Megan

My company would like to thank Arthur for resolving my issue quickly and professionally. From the very beginning, he was extremely communicative, attentive, and efficient. I am very happy with my new Ranger and the excellent service I received throughout the process. I highly recommend him!

Great remote buying experience! Everything was handled electronically. Just took a few minutes at the dealership to do the actual truck trade.

Eric was absolutely amazing.There was no pressure, detailed , very transparent.

Jarrett is in a convenient location, provided timely service for a great price.

My experience with Jarrett Ford from one to 10 was a 15 highly recommend them Rite from The beginning that explain everything to me that was going to take place and they kept their word I will definitely be lifelong customer with them

great over all experiance treated well and with respect i will use them again when needed

I want to express how incredible this dealership is. They were very kind and eager to help find a solution that suited me for purchasing a car. They were all very friendly, and Trent was particularly outstanding.

Todd Rogers at Jarrett Ford provided one of the best car-buying experiences I’ve had. He was kind, friendly, honest, and upfront throughout the entire process. I never felt pressured, and he took the time to answer every question with transparency and professionalism. If you’re looking for someone reliable who genuinely cares about his customers, I highly recommend Todd Rogers and the team at Jarrett Ford.

All Around Great team!!! Mike R. (sales) and Mike (Finance) took care of all my needs, listened, and git me out the door with what I wanted. Highly recommend a visit.

We saw a Ford Escape Active on the website. We contacted they responded quickly. I asked for the OTD price and was given one that no one could come close to, so we drove 3 hours to purchase. Smooth transaction. Trent was awesome and Judy was awesome also. Thank you both for the pleasant experience.

Kyle Owens was a pleasure to work with and got the deal done quickly for me!

Excellent service. I don’t normally give 6 star reviews, but they deserved it. No problem ls at all

Edgar was great to work with, I cannot stand a pushy salesperson and he was not, just showed me what I asked me, gave me prices and let me be to make up my own mind. Top notch!!!

Had a very good experience of best experience I’ve ever had about buying a vehicle thank you very much

THE right place to bring your vehicle in for service. Thank you!

Service was great. A little disappointed with Ford. No jack or spare tire on a work van. Floor of cargo area not fully attached to frame. No adaptive cruise control… and so on. For the price of the vehicles today, you would spect does things at a minimum.

Bought many new cars over the years and have to say this was the least stressful experience. Thank you Dylan!

Edgar was amazing helping me trade 2 cars in for one getting me the car and the numbers I wanted, Mike in finance was amazing also getting me in and out of there quick and efficiently

Fast, quality, good communication, convenient. Thanks.

I have never given a car dealership 5 stars!!! i did not think it was possible for a car dealership to deserve 5 stars but this one did! We highly recommend Jarrett Ford in Port Charlotte. Our salesman, Jay, was awesome. Knowledgeable but not pushy. The credit manager, Mike, was also extremely nice and helpful. Best car buying experience we have ever had!!!! We will defninitely return for our next purchase!!

I purchased my new 2023 Ford Maverick XLT truck today. My sales consultant was Micky Mullins, sales person was Cristy and the sales manager was extremely helpful and professional to me. Everyone took their time to answer all my questions and concerns on my truck purchased. I never felt pressured or rushed to make my decision on my truck purchase. Job well done by the entire staff at Charlotte County Ford.

This was a very positive experience! Trent was excellent!

This will be the third vehicle I have bought here the atmosphere is great and also the people

My sales person was Dylan and he was fantastic Upfront about everything Too often today buying a car is a miserable experience due to dealer attitude and hidden pricing This experience was just the opposite Everyone was nice, honest, and not pushy I would buy from here again in a second Highly recommend

Kyle went above and beyond. Would definitely recommend.

On time called ahead to make sure I was home and confirm address he also was very pleasant job well done

They took good care of my needs thanks mike

Quick, Easy, and Awesome

Our Certified Sales Consultant, Mathew, was very knowledgeable, kind, respectful and an absolute pleasure to work with. The Business Manager, Michael, was also absolutely wonderful to work with. There is nothing the team could have done better. It truly felt like a family friendly business where we were made to feel at home. We very highly recommend Mathew and Michael, and Jarrett Ford of Charlotte County to anyone looking to find their next vehicle.

Arthur was very helpful! I went to purchase a used BMW 2 series and he was very knowledgeable about the car. On top of this he made the entire sale process along with trading in my old car extremely easy!

What a great service option offered by Jarrett Ford, it saved me from making a lengthy drive to Port Charlotte and waiting at the dealership during my service call.

It was easy for me to get a last minute appointment before going on a trip. The service only took 1-1.5 hrs.

We worked with Alan for my son to purchase his first truck . Alan did very well with explaining everything to my son about finance options and even showed him all the features of the truck . My son can’t stop smiling . Thank you Alan !

We had a really great sales experience with Trent. He was incredibly helpful, very knowledgeable, respectful, professional, and did not pressure us at all. We went to multiple dealerships and Trent by far was the best salesperson we spoke with. Michael provided really helpful info during the financial part. Great experience start to finish

Great service

Customer service has gone to hell..will be taking my business elsewhere..

Easy to deal with

Arthur did a great job. Judy uncovered a DMV issue that was corrected regarding the plate on my trade in. Thank you so much.

Arthur was great and very helpful thank you again!

Had a recall on my trucks rear camera. Mobile tech came by and repaired the camera. Job well done.

Excellent service

Excellent service 🫶🫶🫶

We had a great experience going through Jarrett Ford and highly recommend anyone looking for a new Ford to go there. Knowledgeable staff and low pressure. It was worth the drive for us and it will be worth it for you too!

Great ford dealer for service. Sales I’m not so sure. Never seem to get help when i am there. Maybe try calling to get their attention i just end up walking around checking out the inventory and then going home and shopping what i am looking for online.

Salesman Kyle was fantastic. Listened to what we wanted and absolutely no pushy sales pitches. Informative and super helpful in getting us setup and at fixing what I messed up. Sales manager Paul worked to get us what we wanted and comfortable with. This is our second vehicle bought and serviced with Jarrett.

Got me in and out quickly. A+++

F150 and expedition lease process was super easy and fast. Loved every second of it. Will be back!

Kyle was above board the whole way. No gimmicks, no extras, no bs. Would 100% recommend. He was patient, showed me 4 to 5 trucks. Ended up leaving with the perfect truck.

Customer service is on another level. No pressure sales.

Dylan was amazing!! 11/10 customer service. He made the process of buying our new vehicle so easy and we are so happy. We will specifically go back to Dylan for all future vehicle purchases!

Dylan Pickering and Mike Fazio did a great job helping my husband and I find the perfect vehicle and get through the lease paperwork quickly and easily. I couldn't be happier with my new SUV. We'll definitely be coming back to work with Jarrett Ford when its term is up.

Excellent dealership to do business with professional courteous and fair.

After the Ford dealer in Ft Meyers failed me in being able to fix a recall after months of inquiring (and by the way they NEVER followed up) I reached out to Jared Ford in Port Charlotte. I have been a life long Ford owner (for nearly 50 years) and found Jared Ford to be extremely professional, timely, courteous and efficient. Their mobile service was phenomenal.

I had a great experience! I shopped for a new car for 3 days I couldn’t find what I wanted untill I went to ford Elmer was a great help to me answered all my questions he got me in my new car fast very nice not a pushover like some other car salesman THANK YOU ELMER!!!!!

Trent and Mike were very nice. Very accommodating. And not pushy. They were respectful of my decisions and helped me find the options that fit my needs. So glad I took my new car experience to Jarrett Ford. LOVE my new Maverick!

I had a very pleasant experience buying my car here. What I appreciated most was that the process did not take up most of my day. I was in and out in less than three hours, with no unnecessary back and forth, which made the whole experience feel easy and efficient. Kyle Owens was very nice to work with, knowledgeable, and really took the time to listen and understand what I was looking for. The financial part of the process was also smooth and easy to go through. I also really appreciated that Kyle took time the following day to help me get set up and make sure I understood how to use the technology in the car. That extra follow-up made me feel taken care of, not just sold to. Overall, I felt listened to, respected, and well supported. A great experience from start to finish.

Jarrett Ford of Charlotte County continues to deliver great customer service! I have purchased 2 cars from this store and will go back again, 65 miles from my home, because of the outstanding group of people at the store!

My salesman Trent Verley was awesome. Smooth easy hassle free process. I’ll be getting the rest of my work trucks from Trent.

Eric is upfront and honest Sales Rep. very attentive and personable. He was very honest and worked with us for our future business with Ford. Finance department she was wonderful and worked with our situation and landed us a continuous with Ford Credit. We also thank you to Ford Credit for excepting us as a person than a number and allow us to continue to stay Ford family. Without this team work , we continue to move forward with a reliable and amazing Ford Explorer with feature we never thought was possible.

Trent and Mike were very nice. Very accommodating. And not pushy. They were respectful of my decisions and helped me find solutions that fit my needs. So glad I took my new car experience to Jarrett Ford.

Just purchased a 2026 Ford Maverick Hybrid from Jarrett Ford in Port Charlotte. Great vehicle great service. Couldn’t be happier. The salesman, Kevin, did a good job. If you’re looking for a new Ford, take my advice call Jarrett and ask for Kevin.

Great experience buying my Mustang. No high pressure sales tactics. Matthew, my salesperson was knowledge and answered all my questions.

We had a very positive experience at Jarrett Ford. Salesperson was very knowledgeable and friendly. They were willing to work with us and spent the time finding a car we truly love.

Micheal Gonzalez was awesome I’m so glad he answered the phone when I called to see if the ford Escape 2026 was available I love the color it’s space silver metallic it looks white and light blue it’s beautiful I love my new car and they had the best deals at jarred ford I got 9,999.99 off I also purchased the plan that includes free oil change for 7 years and a lot of other free stuff to be fixed like brakes I would take that plan Amy in finace department was so nice I told her I needed a p Payment of $300 it was $265 after u added the plan it was $342

I was in incredibly impressed with the professionalism! I was in and out quickly, all the work was done and they didn’t sell me on things that weren’t needed. I was even able to get some work done while waiting in their nice lobby. Definitely returning!

Everything was great from the people greeting us to the salesman, Victor, who was great, to the closing lady who was also very nice and professional. She explained everything fully and was very nice.

Had an amazing experience today at this dealership! No one hounded me when I got there. I walked the entire parking lot and was able to view the vehicles that I was interested in without any hassle. When it came time I dealt with Jay! He was patient and understanding. He listened to me and didn’t try to push anything. I would definitely recommend this dealership and all the staff that helped Jay get me the deal I was looking for!

Elmer "Mo" was extremely honest and professional! He was patient and he made feel as if he was looking out for my best interest. He found out that there were with my previous vehicle and did everything he could to help me. He treated me like family and I felt that completely. I won't be going anywhere else. My dad has known this guy for years and has nothing but great things to say about his character. I guess we'll keep him.

While walking in to.Jarrett ford we were created by Mathew Rueda, he really helped us find exactly what we wanted . Mathew was very kind answering every question. Everything felt right . We drove away in our 2026 F-150. THANKS MATHEW!!

I recently had my wife vehicle serviced. We utilized the Ford mobile service and it was wonderful! Adam Vitale got the ball rolling, Julian was prompt and courteous with he scheduling and Chris did a great job at servicing our vehicle! I love the mobile service and it was all executed perfectly!

This store’s service department is truly committed to customer satisfaction and goes way beyond making us happy!

Friendly, fast, efficient

Excellent car buying experience! The sales staff and finance manager were amazing. The atmosphere was very laid back with no high pressure sales tactics like at other dealerships. The price agreed upon was the same price at signing, no last minute switcheroos. I will definitely be referring family and friends 👍🏼

Alan was GREAT 👍 he wasn't pushy very patient viewed the inventory with us test drove several cars and explained all our options... we even left visited other car dealerships and went back and purchased this Alan I also have to give great kudos to Judy in financing she beat every rate that are banks, Credit Union and anywhere online had offered. My husband and I test drove several vehicles and visited many dealerships and I have to say this dealership ran the best promotions and and provided the best all-around service highly recommend

Good selection, terrific folks. It was an unforgettable experience for us! If you’re shopping, ask for Matthew Rueda he’s a super knowledgeable dude and will do right by you! We will be back in the future for sure.

KEVIN, PAUL & JUDY 🎉🎉 This group impacted our son’s life in words I can’t describe. They worked for 2 days with us tirelessly with so much effort, integrity and kindness that is so rare in the dealership world it feels at times. Yesterday Kevin helped surprise our son with a car that we thought was impossible. Paul and Judy moved mountains to close such an incredible deal that our 18 year old can be safe in that he can afford on his own. I can’t recommend this team enough! Thank you ALL for helping our family and creating such a beautiful core memory for my boy 🥹

Dylan was great, he gave me the best deal possible and was overall a great guy to talk to. Honest and reliable. Definitely go and see him

Great Experience, got the vehicle and deal I wanted Sales person Michael Rodriguez understood all my needs and preferences, ask for him Recommend Jarrett Ford of Charlotte 100% to everyone

Awesome!! Tammy was so nice and accommodating a real asset to the company. She made sure i received the services in a timely manner and communicated with another dealer to assure i got everything promised to me. 🙏 Everyone in the service department was very attentive. They all asked if i was being taken care of and was ready to assist if needed. Highly recommend their service department for all your Ford vehicle’s needs. Sincerely the Florida Detail Pools family.

Sent a technician to the house to perform recall. Technician (Slevin) let us know that they will come to your home and provide other services as well! Oil change, tire rotation, brakes.

Just purchased a car yesterday and had a great experience all around. Arthur was very friendly and knowledgeable. He made the whole process smooth and Michael in the finance department was professional and very friendly. I would recommend this location to anyone looking for a nice used or new vehicle.

Super helpful and by far the best prices in the area!

Everyone I talked to was very helpful and the experience was much better than my last experience buying a car. Highly recommend this place.

Great sales experience with Kevin and Mike.

"Excellent experience buying my new 2026 Ford Maverick . Mathew Rueda was professional, responsive via text, and made the paperwork painless. No games, no wasted time. Drove off the lot in under four hours. 5 stars. Highly recommended

They are a great dealer to do business with. Always happy to see what needs to be done and to get it right. The mobile service was great. I could work around my house and not have to drive to the dealer and wait for a couple of hours to get service done. I will use this service again.

Victor is the best!

Very knowledgeable

WE have had another 2 opportunities to have EXCELLENT service from the service department, Tammy has given extra time following up on an issue we were having with our new hybrid, and the use of Ford rewards and checking with the tech Clayton on specific noise questions. The following day we had noticed another strange noise that we could not identify to which I spoke to Bailey explaining that we had just been in yesterday and something sounded wrong, so he assigned Jeffrey to check it out. After a good look over he found a self-tapping screw in the tire. Good job by the team. We have complete confidence in this group of professionals. Excellent service and communication with repair from our service advisor Dirk and technician Frank Smith. We recommend this service team to everyone

Enjoyed staff and excellent service performed.

Great experience not having to drop my truck at the dealership for a recall they came to my house and fixed the recall in my driveway couldn’t be happier.

Dylan was our salesman, he was great helping us pick out our new vehicle. The process was quick when picking up our SUV didn’t have to spend hours like other places.

Alan was great!!!!!

Excellent assistance with step by step instructions on how to operate our new Ford Maverick Hybrid.

Dealer service was better value than a tire store Took me in same day Overall glad I went to quick lane

Hector was my salesman. He was not pushy at all very confident in what he was doing in a pleasure to do business with.

We had an amazing experience with Kyle today. I'm the hardest buyer to please but I must admit I'm leaving here happy tonight! Thank you Kyle and Paul for an wonderful experience! We actually had a good time and a lot of laughs. We'll be repeat customers.

Michael was excellent. He found me the exact truck I wanted, which was a difficult task as I spoke to another dealer and they couldn’t get the right color and features I needed. Paul was great also. I would highly recommend Jarrett Ford to friends and will definitely purchase another vehicle in the future.

I’d like to thank Kyle and Brian at Jarrett Ford for making my recent purchase such a great experience. My daughter and I drove over four hours to buy the vehicle, and they made the entire process simple, quick, and easy. Even though the purchase was “as-is” with no dealer warranty, when a few issues came up afterward, they were willing to work with me to help resolve them. They truly went above and beyond. This is the level of service I believe people expect from a Ford dealership, and they delivered

The car I purchased ended up having some minor issues and even though it was an as is purchase they handled it. Thanks Kyle and Brian for communicating promptly with me and making sure every was good to go and issues were fixed. This is the service and care I would expect from every dealership.

Purchased a vehicle from Arthur and the end of the year last year. Had a problem with the battery a few months later and had called him to advise me of what to do. He had set up to have the mobile service to come out the next day. I was beyond grateful to the service and quick response. It is nice to know that you have someone like Arthur in your corner when you need some help. Thank you again!

Arthur Francis was great to work with. We are very happy with our new F-150. Thank you

We’ve purchased the majority of our fleet vehicles from Arthur, and we continue to return because of the personal and professional service he consistently provides. His knowledge and understanding of what we need for our company vehicles make the entire process smooth and efficient. The care and after-purchase service we receive from him is truly beyond appreciated. We highly recommend anyone in the market for a vehicle to give Arthur a call.

Had sore service issue with my 2021 Ford Ranger .I contacted my sales consultant Arthur . He referred me to Tammy in service . My appointment is scheduled for next week .I expect everything to go as smooth as my past experiences.

Stopped in today , Arthur was awesome helping with connected services.

Excellent service man He explained everything perfectly

Scheduled an oil change, arrived, waited a bit while they did the work, paid and left. It’s just an oil change. Not sure how to review that. The waiting area was comfortable so I guess that’s a plus.

Arthur was awesome!

ARTHUR FRANCIS Great people excellent service. Arthur was a great help getting me in a nice car

I had an amazing experience at this dealership! They truly went above and beyond by staying after hours just to make sure everything was completed and I could drive away in my new car. That level of dedication and customer care is hard to find. Hector was absolutely fantastic—he really took the time to understand what I could afford and made sure my payment stayed right within that range. I never once felt pressured, and he made the whole process smooth and stress-free. I honestly never thought buying a brand-new car was possible for me, but they made it happen! The customer service from start to finish was beyond excellent. I’m so grateful for the entire team and highly recommend them to anyone looking for a great car-buying experience.

I like the Maverick so far and my salesman Erik was 👍

....2004 Ford Freestar Windshield-Wiper Problem ..Solved .... Tammy Holland & Bob Winfrey found and fixed this problem, which caused my wipers to fail, more than once ! So, many thanks to both Tammy & Bob for 'fixing' the problem ! ..DH, in FL .

Dylan was a phenomenal salesman, he knew exactly what I wanted and picked out my dream truck. Even if white with the black appearance package is a very popular combination in Port Charlotte, I still love the colour combination. This is my second new truck in a year from Dylan and both experiences were efficient and easy. I would 100% recommend him and will most likely be back to buy another car from him!

I recently purchased a Ford Ranger and had an excellent experience from start to finish. What really stood out was how efficient the entire process was. Most of the deal was handled over the phone ahead of time, which made things incredibly easy. When I arrived at the dealership, the truck was fully prepped and ready to go—no waiting around or last-minute surprises. The whole experience was smooth and completely pressure-free. My salesperson, Victor, was professional, knowledgeable, and respectful of my time—no pushy tactics, just straightforward communication. The finance manager was just as professional, making the paperwork quick and easy while clearly explaining everything. I was in and out of the dealership in about an hour, which is almost unheard of. Overall, a seamless, hassle-free buying experience. I would absolutely recommend this dealership to anyone looking for a straightforward and efficient purchase process.

Exceptional company to work with. They did a mobile oil change for me for my RV and it saved me much time. The price was very fair and they was quick to get it done. Another bonus they sent a professional technician that’s a double plus in today’s world. Thank you!

This Ford dealership is a gem. Even picked up and dropped off my F-250 and met my schedule.

Just bought a car from Matt he was great to work with. Got us a fantastic deal. Was quick and painless. I highly recommend!

If you plan on buying a vehicle, I highly recommend using Matt as your salesman. Great communication, no pressure, I will definitely use him again in the future.

I love this service department. They are friendly and always keep me well informed. Jarrett Ford Rocks!!

Arthur was a knowledgeable salesperson and accommodating with my work schedule. The financing department was also great to work with and explained everything very well.

Never had a more satisfying experience buying a vehicle. No games, fairing pricing for our trade and on the purchase of our new vehicle. Staff is awesome!

Tammy was very helpful getting my F150 in a little bit early and getting it fixed for me and out the next morning I would go back to Jared Ford. Thanks.

Staff was friendly and helpful. They had the vehicle we wanted in a great color

Great deal right out of the gate! Ran into a little hiccup but they handled it with amazing professionalism!

Just bought an expedition from this dealership from a nice young salesman named Micheal who did a great job getting me the deal I needed and now I have my new expedition and I’m a very happy customer. Micheal takes the extra step as a salesman to get the job done.‼️

Kevin is a fantastic salesmen. Purchasing a vehicle can be stressful event. However, his demeanor, honesty, and personality made the process delightful (from start to finish).

tammy was amazing very on top of her game never have been in and out that quickly great job overall

Steve and his staff were very professional and they did exactly what I wanted done on my 2016 F-150. Nice Job!

A very easy and informative buying experience. No pressure, no rush.

Great experience my salesman Kyle was very helpful Everyone did a fantastic job I’m glad I bought my Ford F 150 I love it

I have to say, purchasing my new Ford Escape from Todd Rogers at Jarrett Ford of Charlotte County was the best experience I ever had at a car dealership. I was recently in a bad auto accident and my car was totaled. It had been ten years since I purchased a car. My car was in perfect condition and buying a new car was not something I planned on doing. Jarrett Ford of Charlotte County was the 4th dealership I contacted. Todd Rogers really listened to me and helped me select a car that was perfect for me. Todd was knowledgeable, professional, kind and most importantly, I did not feel pressured like I did at the other dealerships. Todd introduced me to the Finance Manager, Judith Routhier. Judy, like Todd, listened to me and took my financial concerns seriously. Judy structured the financing with all the extended warranties and gap insurance that I wanted at a payment I was comfortable with. I am very satisfied with the service I received from Jarrett Ford of Charlotte County.

These folks RULE they got me in quickly and was done quickly. Very pleasant to deal with. Would highly RECOMMEND.

HIGHLY RECOMMENDED! I travel to Jarrett Ford to avoid Sarasota where they are $240/hr and problematic. With Jarrett I was 3 hours early and they got me in within minutes for my quick repair. Asked the tech for a hug was so excited hahaha. Great place, great price and great staff.

Kevin was great, patient, and knowledgeable regarding finding what I wanted/needed and my trade.

Quick, efficient, professional... High recommending Tammy as a Service consultant...

After doing some research looking to replace our Ford Edge we stopped at Jarrett Ford. We had the pleasure to get helped by a young man. Cedric was very helpful and answered all our questions and concerns. Since we knew which kind of car we were looking for made it easy. We test drove a car, but we wanted a different color, he had the car ready to show us the next day. I like to thank Cedric for his help setting up the features. We had a very good experience with Jason, Herman and Cedric.

I Purchased a 2024 Ford Ranger from Kevin, great guy! The entire sales department was super friendly. I received a fair price on my trade and a good discount on my purchase. Devin in finance was Awesome.

The service team was prompt, knowledgeable and friendly. My service was performed quickly and correctly. The waiting area was comfortable and clean. I'm definitely happy I purchased my vehicle here and chose to have the service performed here as well.

Jarrett Ford has been our go to dealership for the purchase of two vehicles. Our most recent purchase was yesterday and we had the pleasure of using the same sales person, Arthur Francis as we did in the first purchase. Mr. Francis was a pleasure to work with and he has always listened to what our needs were and guided us in the right direction. We highly recommend Jarrett Ford and sales person Arthur Francis.

You can't find a better place to purchase or service a vehicle.

The service department was great. Communication was excellent, good availability, and prompt service.

Always great service. I always enjoy going to Jarrett Ford dealership in Port Charlotte because they all are super profesional and welcoming.

Mark and crew are very efficient and l trust their judgement when it comes to maintaining my vehicles.

Great service at Jarrett Ford in Port Charlotte, haven’t had any issues at all, they are always courteous and friendly

I can't say enough about this dealership and their service department, this people really know how to keep their customers happy, I brought my F150 all the way from Cape Coral just to service my truck with them. ALWAYS courteous , proffesionals and on time. Mark today call me after service was done, he was super helpful and courteous. Thank you Jarret Ford for keeping your employees happy so they can make happy your customers.

As always they did a great job and came to my home with Mobil service. Technician was knowledgeable and got the job done quickly.

Service for my disabled car was excellent I was advised of progress on repair and immediately when it was finished.

Great Sales Team and Management! Paul Judy and the new guy Cedric did great at making this an easy experience

Paul and the team at Jarrett Ford were awesome! Great experience! Highly recommend them for your next vehicle purchase.

The inventory, the salesman and the time it took to negotiate and actually go through the entire process of purchasing and closing the deal was very well organized and accommodating. Thanks and a good buying experience.

Friendly staff, timely and great service.

Victor, was great. Highly recommend him for your new car or truck purchase.

Barry was the best. He made the entire process painless & more importantly quick. Will be back for my next vehicle soon.

Hector Bonilla gave us a great deal on a 2020 Ford Expedition! Thank you!

Nice people, efficient, and work was done when they said it was going to be done.

It was a very pleasant experience. They had the truck that I wanted. It was equipped the way I wanted and it only took a few hours for me to drive home with a new vehicle. Arthur, my salesman is very informative and does not pressure me This is my third vehicle from the dealership and all handled by Arthur.

Wonderful service here. Got vehicle in & out in a day when other dealers told me it would be weeks

Great staff. They are thorough and fast. Very Friendly staff.

What a pleasant experience! The pick up and delivery service was wonderful! They actually found a problem in my tire that no one else has found in over a year. I will certainly recommend 👌 Jarrett Ford to all of my friends.

Berry Was a great sales person no hassle no pressure. 2024 Maverick Lariat

Devon was great! Wonderful service!

Having the Mobile Mechanic service come to my house for a recall was a great experience.

This is a great place to take your car. They always do a great job!

Had a great experience with Jarret Ford. I worked with Barry and he was great! Very friendly and knowledgeable. I told him what I was looking for and he found THE perfect vehicle for me. When I stopped in I was in a time crunch but Barry worked around my schedule and made the sale work for me. I will buy my next vehicle at Jarret Ford!

Very pleased with the service performed. Their service department honored my warranty and got me fixed in a timely manner. Dirk was my service advisor and kept me posted about the status of my repair. Will definitely return there for any future needs!

Great quick efficient service, great friendly personal.

I had a great experience purchasing my new Bronco. My salesman Alan was very knowledgable which made for a quick process.

Very polite. Didn't have to wait with appointment.

Absolute best dealership I’ve ever been into, the people are great the customer service is even better! Mickey is a great salesman, one of the nicest guys I ever met and puts you before him, bought a truck from him one of the reasons being how kind and selfless he is! Also Barry is a great guy, came in there 10 minutes before closing because I had just came from another dealership that screwed me over and he stayed another 45 minutes to show me around just because he’s a good guy! If you see something you like go to this dealership!

We were frustrated by the wait because our AC was not operating properly. Warm air will NOT cut it in FL. So we took our 2017 Ford Explorer elsewhere because we could get in sooner. DUMB! We have always been loyal customers of Jarrett Ford, but this time we admit it, we strayed, In any event, we ended up BACK with Ford after this other car repair shop quoted us a RIDICULOUSLY high price for the repair. Ford's quote was $2,000 less! And what an AMAZING JOB they did. We are the original owners of this SUV and it only has 50K miles on it......nonetheless things happen. OUR AC, AFTER JARRETT'S REPAIR, IS BETTER THAN NEW! TY and we will never ever stray again! A++++++++++++

Devon Connors took such good care of us - we have talked with more than a dozen dealerships and wanted a very specific Explorer. Devon never tried to talk us into something else, but instead helped up get what we wanted - he respected our thinking, something we didn't see at the other dealership - He is an asset to your team, and we were grateful for his work.

I didn’t realize rotating the tires was included because I bought my tires there. They looked it up and took the charge off. Now that’s honest when I never would have none

Excellent Service Department! They do What they say they will, When they say they will. This is my second Jarrett Escape!

I was very pleased with the timely fashion on the work that needed to get done

Tammy is phenomenal during the entire process with getting my truck addressed. A standard of attention was experienced that majority of other dealerships should aspire too pertaining to customer service.

Tammy was the best!!!

Nathan did a great job.

Jarret Ford of Port Charlotte absolutely rocked the process! Our salesman, Barry, was outstanding. Always prompt, helpful, and got us a great deal on my new 2024 F250 Lariat. He wasn’t overly pushy with anything and understood what I was there to do. They also gave us a great value on our trade in. I will absolutely be telling friends and family about this dealership.

This was one of my best experience with a car dealer here in SW Florida.

There is no better salesman them Elmer Johnson! I’ve purchased many vehicles from him and he always makes sure I get the vehicle and options I want!! Of your in the market for a vehicle make sure to ask for Elmer! He will not disappoint you with his professional service!

Devon was an amazing sales guy !! Highly recommend, honest guy , not trying to just sell you anything on the lot. Will work hard for you to get what you want.

Last oil change and tire rotation went smoothly. Not a big fan of having to book an appointment for the quick lane, however, they made it worth my effort. I was in and out within an hour.

On time, did exactly what they said they were going to do, polite and professional. Can’t ask anymore than that.

Victor Balseca was extremely knowledgeable and dedicated to getting me into the right vehicle at the right price

I recently just got a 2023 Ford F150 and this was my first purchase of a vehicle under my own name. The sales team was super helpful and more than willing to take the time to guide me through all the steps necessary. I would like to personally recommend Devon, especially if you are someone getting a vehicle for the first time independently. Devon is someone who will always greet you with a warm smile and treat you as a guest at his own home. He was more than willing to take the time and guide me through the financing terms and explain to me what I could do to get the best value while also maintaining a strong credit. With his patience and warm hospitality I would highly recommend to anyone to see Devon.

Can’t say enough good things about Jarret Ford of Charlotte County. Their service department is amazing and a big shout to salesman Jay Wurlitzer who we have used in the process of buying our vehicles and referred family and friends as well. Great place all around. So glad to have them near us. Mary D.

Barry was great! Quick and easy service, very friendly guy!

Everyone was very helpful wenever you have a problem not like Sarasota ford

Jarrett Ford you always take such good care of me and my truck! Thanks AGAIN for your help!

Barry was great to work with. Amazing experience!

your servce was excellent ( they jump started my car & replaced my battery at a prorated cost ) i was thinking that they would replace the battery at no cost because it was still under three year warranty. it's better than most places.( i bought 2 cars from you ( 2003 t- bird & 2005 500 sel ) that i'm still driving at 84 years of age. thank you very much !! bruce c. colson

Tech located my corroded wiring harness and made repair. Thank you

Quick Lane is the best !

Great people great dealership,. Worked with Paul Cedric Jordan and Chris. The most stress free car purchase I have had and would recommend them 100%. Thank you!!

Excellent experience top notch people especially Doug Anderson I will tell all my friends to go there if they're looking for one Doug Anderson was a very great guy very helpful I gave it a 10

Dirk is a great service adviser and our vehicle is done right the first time every time. Everything was also well communicated.

New to Florida. Had my F 150 serviced and a recall solved. These guys at this dealership are good. Well trained and good customer service and they communicate well. No upsell bull. Very good. I’m making them my go to place.

My wife and I purchased a 2024 Ford Bronco from Alan S. He made the purchase very easy, we would recommend him. Everyone there was very nice including the finance person.

Great service department. It took a bit longer than expected; however, they were very informative and took care of my issue.

They picked up my bronco serviced it and dropped off they repaired one recall and what I needed repaired they were great I’m not happy with all the recalls that haven’t been done I believe there 6 more that are needed to be repaired I not sure who is at fault Ford or the service department

Sadly the Quick Lube lane is turning into an appointment only lane and this is in the off season. I recently made an appointment to have the air conditioning fixed in my truck. The service advisor would call telling me this was the problem. So I authorized the repair. Then I would get another call. Oh one more part. So I authorized it. Then another call. Oh one more part. By this point I had my doubts the mechanic knew what he was talking about. But, I authorized it too. Then the week of July 4th I was told the wrong part came in and being a holiday I couldn't expect the correct part until the following week. The whole process took three weeks and $2500. I definitely was not impressed. Finally when it came time to pick it up my friend who was giving me a ride looked up the service hours online. The website said they were closed weekends. So I had to wait a few days to pick it up. When we got there I asked the service advisor and was told oh yes! We are open till noon on Saturday. You really need to update your hours on your website.

Barry was my salesperson for my most recent purchase with Ford. Very pleasant to deal with with no lies about the sun and the moon which he could not provide. Shout out to Barry. Jordan the financial person was very proficient and was able to process the paperwork like it was the back of his hand. Thank you for the very pleasant experience.

We appreciate your service, but next time my wife would rather bring the truck in herself and get taken care of quicker. Regards, RO Laster

They sold the car out from underneath me while I was waiting on the bank approval but Cedric redeemed himself with a sweet better car

We bought a used truck and it had it's issues but overall it was a good experience with the staff

This is my normal service location for my Ford F250 diesel pickup. I went online the week prior and made a 1045 am appointment for an oil change and tire rotation. I was checked in by my service advisor who is listed on my repair order as Gene. He was an older gentleman with a goatee. After checking me in he directed me to the waiting room. After about 30 minutes Gene came to me and said that they could quickly do the oil change but the tire rotation could be delayed up to an hour and a half due to walk ins. I pointed out that I had an appointment and he added that they had other appointments as well as the walk ins. I told him that I needed the total service completed so I would need to wait. After a couple hours I looked out and my truck still had not moved yet people that had showed up after me had come and gone. At almost the 3 1/2 hour mark I noticed Gene coming to the waiting room with paperwork so I asked him if my truck was almost done. He responded by saying he had no idea and that he was there to speak to other people who had arrived a long time after me. I walked to the fast lane desks where I found nobody. Gene walked in and went to his work station ignoring that I was there. I asked him who I needed to speak with to find out about my truck since they had had it for over 3 hours for an oil change and tire rotation. He asked my name and began looking through paperwork. After not finding a repair order he asked if I had an appointments which I said yes at 1045. He continued looking and Lo and behold had the repair order and key in the file holder on the side of his desk. I asked him what the discount would be for so much of my time being waisted and he said he wasn’t authorized to give a discount and continued with my paperwork. I asked to speak to a supervisor and he said he wasn’t authorized the only one there. I asked to speak to the service manager and he said the service manager had left for a family emergency and that I could call and talk to him in a couple days. I said I wanted to speak to someone that day and he said he didn’t know what to tell me. I then said the dealership has a GM correct, that I wanted to speak with that person. Gene then said he had only been there a couple weeks and didn’t know anything about a GM. Then he magically said he would try to find his supervisor who had just stepped out. He walked out and a moment later another advisor walked in. I explained to him what had occurred and the discussion I had had and he said they had issues with airlines going down and were busy. I said I understood that but Gene had not communicated any of those issues to me and was flippant towards any questions I asked and when I asked for the GM. The advisor commented that even new he should not have said that and apologized to me for my experience and put my papers on the desk with my key and said due to the delayed time that I was good to go indicating he was comping my $200 service. I explained to him that I was not asking for a free service, just a discount to reflect my waisted time. He said he totally understood about my time and that he was taking care of the service. Gene stood at the desk one over not making eye contact with me, and never said sorry or have a nice day. Gene lacked any level of professionalism, was rude, and flippant with his responses to my questions. If this is who is going to represent the dealership I will specifically ask for someone else in the future or go to another city to try other Ford Dealerships. Gene was a poor representative for this organization and lacked basic communication skills. The other service advisor did the right thing taking care of the customer who was ignored and had a bad experience. I didn’t catch his name but he was professional and did the right thing.

Sold my elderly parent a junk car, Had recalls that could of been dangerous. Seatbelts barely work. Just a complete lemon. Took advantage definitely. I wouldn't suggest going to this dealer. will deff be calling a lawyer.

I love the truck they got me in but the detailing department did a very poor job at detailing the truck. After I made a special trip for them to clean it, I walked away with bird poop still all over the car and a dusty interior in a 2 day old car. They told me I would need to return to get some of the poop off with a sander, but I was disappointed to see that it only took me a paper towel and a tiny bit of soap to remove it. I seriously left feeling like I drove away a 3 year old used vehicle. I informed my salesman, left a survey regarding it, emailed management, and left another review, to no response. Not following up with customers is the fatal blow to businesses and I know I will not be doing any more business with this dealership if the relations are like this.

3 . 1/2 hours for a oil change. totally ridiculous. I arrived at 7 AM and the team member told me it would take 1 hour. They neglected to tell me that they take appointments as a priority. If you are planning on having work there, I recommend you call and make an appointment. I personally will no longer do business with them.

I was in a bind and took my vehicle to be repaired for various issues and even though I had a service contract, they found many other items not covered and the bill came to $1800.00 Even though that was more than expected, if the repairs were done properly than I felt that it was needed. I had a major oil leak, a possible overheating issue, and plug in the tire I wanted properly patched, seat belt recall issue. I picked up the vehicle and drove it for a day to make sure everything seamed ok, and then left for North Carolina. 4 hours into the trip, the temperature starting going up and down again, just like before, and there was a grinding gravely noise intermittent from under the hood. Nice to have while on a road trip in the middle of nowhere. I did make it to my destination without breaking down, after stopping several times to check coolant levels and oil. The service manager also told me they couldn't find the tire plug, so I thought how good is the repair going to be by a technician that can't find a tire plug? I do not even know if they repaired the seat belt recall on the vehicle as it wasn't mentioned anywhere. This experience just reinforces the fear people have of car repair shops. They also said I needed brake pads and of course turn down the rotors. Unfortunately I was out of town and unable to see the reason for this, and no photos were provided to verify that this was even needed. If the tech can't find a plug in a tire, he has no business repairing major components on a vehicle this technical. Clark Evano

Completely incompetent! Do not waste your time using their service dept. They are not honest! We brought our van in after Helene/Milton as our van had water damage. It wouldn’t start correctly. You had to push buttons and try it about 4-12 times. After having the van a week, They told our insurance they didn’t know if it was water damage until the starter was replaced at our expense. We had taken the van to a local mechanic who had run a diagnostic on the van and provided us a copy which we provided to Ford who also ran a diagnostic which gave them all the same codes. At this point we paid the 1000 to replace the starter to prove it was flood damage. And it turned out it was flood damage. We also had been hearing a very loud like dragging noise and thought it was the breaks. After the started was replaced Ford informed us everything was fixed. We asked about all the codes they told us they cleared them (which was also done by our mechanic) they assured us they drove it, it was fine. There was no more noise in the breaks. They assured us they had driven it and all was good. LIE! The minute we pulled out onto 41 IMMEDIATELY the loud dragging noise was happening. Immediately drove it to the shop that replaced the breaks 8 weeks earlier and the technician drove drove it around the parking lot and knew immediately it was the drive train carrier bearing. Unfortunately this is not the first bad experience with them. They had to replace the rear rnd components under warranty and gave us the run around for weeks on this! Save yourself the time and headache. And drive to Sarasota or Ft Meyers. On top of all of this their sales team started calling us while our van was there trying to sell us another vehicle. NEVER AGAIN!

Bad experience at my last visit for brakes. Wanted to redeem my Ford Pass points to my bill. Service writer, Alex, showed the total bill and the bill with the redeemed points. But when he run the charges, it was for the total bill. He called and told me what he did and said the amount of the points would be re-applied to our debit card. I waited 2 weeks, as he explained, to find out no credit was applied to my card. I then went down to ask why I hadn’t received a credit on my card for the Ford Pass points balance. He then said he did not say there would be a credit applied to my card. But instead re-applied the points back on my Ford Pass points account. This hinder the use of my points, for the second time. I was mislead or lied to about the transaction process at Jarrett Ford by their service writer…Alex

Thave nothing but good things to say about the sales dept. and the deal I got purchasing a new vehicle back in 2022. With that being said the service dept is a whole different situation. It seems that they lack the knowledgeable techs with experience to be able to make a repair the first time without me having to come back in again & again. All the repairs have been under warranty and should have been corrected the very first time, everytime. But the biggest issue I have is with a certain service advisor by the name of Dirk Dunham. I recently had the misfortune having to have him as my service advisor for a warranty repair. From the first phone call through the entire process he was the most rude, arrogant, condescending, inconsiderate, pos of a person that I have ever dealt with in the service repair industry. I actually work in the same business, for over 25 years now. If I was his boss and would’ve and saw how he was treating a customer like he did me I would have fired him on the spot for the way he treated me and I can only assume every customer he encounters. It is a true disappoint that Charlotte County Ford still has him an employee. So it’s very strange, but after the third time trying to post a review it finally post. But yet the response from the owner is thank you for your reply, but yet other negative reviews of the dealership have warranted replies from the GM offering their phone number to please contact them so they can make it right. I give a review which is probably the most honest and accurate and absolutely nothing but a thanks for your reply. That should tell you something right there. Charlotte County Ford knows they have a problem with the service department and the advisors and they don’t care so apparently they must be entirely too wealthy to want or need the respect, much less the business from the people in Charlotte County. And here I Was already in communication with somebody I know who is the sales person looking for me a new 2025 truck that I would buy from him and him alone because he’s that trustworthy and honest and I have known him for many years. But I guess now I will completely take my business somewhere else. So be it!

After the horrible experience I had with the shop, I wouldn’t let them fix my lawnmower!! In the 25 years of my experience in the Collision industry I have never been treated like the way I was and my daughters car was not brought back to pre-loss condition. If you want your car repaired correctly I would find somebody else. The general the manager of the dealership apparently is not a car guy. He doesn’t even have the decency or common courtesy to call me back like he said he was going to do. I have forgotten more about the automotive industry than those people will ever know. If you want your car destroyed, glued together, please take it to CHARLOTTE COUNTY Ford’s body shop but you’ll have to buy a new battery because they said it was bad when I dropped it off your air conditioner will not work anymore because they say it’s not accident related or my daughters triple black edge limited was dropped off like that? Don’t make the same mistake I did. I have been a car guy all my life. I have received certifications from Ford motor company for master body shop manager, twice awarded, Lincoln motor company and Ford motor company service manager certifications, I-Car Gold certification ASE certifications, silver medallion elite club member through Ford motor company, and that’s Just my Ford certifications. I rate this company zero stars! But I had to click one just to post. Once again I would not trust CHARLOTTE COUNTY Ford to fix my lawnmower!

I went in with my Kelley Blue Book cash offer and they came back with an amount $1300 less than what the offer was, but I thought it was fair so I accepted the offer, now I do have a small loan on the vehicle (less than $9,000), which Kiersten told me would be no problem and she proceeded to call and get the exact payoff and address. Then the lady I am guessing from finance came in and told me that she could not write me a check until the loan company posted the payment and released the title, which could take 8-10 WEEKS and I was like, absolutely not, I have never heard of such a thing!! They will have my car sold within a week so whatever, I said I would take my business someplace else, which is exactly what I did, I drove right down the street to Gene Gorman Motors and they not only gave me FULL Kelly Blue Book Value, but they told me that it only takes 6-10 days for the title to clear and get your money, not 8-10 WEEKS!! Kiersten was my salseperson and she was ok and I thought she went with the finance lady to try to help me but when I was leaving she was actually out with another customer, that is really BAD customer service. I then got a text from Kiersten the next day asking me if I was able to sell my car and I told her not only did I sell it for total KBB Value I don't have to wait to get my money and guess what....silence! I will never go back there for anything ever again, they are rude and not professional at all.

Recently inquired about purchasing a 22 f250. My current truck is at a dealer being serviced and i couldn’t bring it in for a trade evaluation till i received it back, i expressed i wanted the F250 in the lot and i will leave a deposit. I was informed to perform a soft pull credit for this vehicle and they would hold it as they cannot take cash deposits but this will soft credit pull will do exactly the same. Two days later I’m contacted by another sales representative from their dealer stating that truck is spoken for and “can i help you locate another”, i replied back that i was already in plans to purchase that vehicle, is the rep i spoke with available. The sales person i put a “soft pull credit deposit” with wasn’t in that day and he’ll return tomorrow. Made the phone call the following day to see what was going on, as i hoped the sales person contacting me in regards to it being spoken for now was in fact for me. Boy was i wrong. I guess a deposit/persons word is worth nothing nowadays. They’ve lost my business as they pulled a truck out from under me.

The sales process was seamless & easy. However after you take delivery of your new vehicle just hope you don't have to deal with their incompetent service department.