Customer Reviews

Do yourself a favor spend your money somewhere else its not worth your time and headache. They will lie and sell you a defective vehicle. I have the truck for 45 days of that 15 spent waiting to fix a leaky ac well that they fixed Also rear diff pinion seal is leaking "they fixed it" by cleaning it that is first time i ever heard how you fix a leaky seal. Guess what its leaking again, and ready to go back to a shop. Im not going back to this place again I wish there was a 0 star

I have purchased many vehicles during my lifetime. Some were new and some were used. My experience, especially with Steve Kirby 😎 at Jarrett Scot Ford in Plant City was the best ever.

From the moment I walked in the door just wanting questions answered to the time I left with a new purchase of a vehicle, much to my benefit, my son and I were treated with respect, treated as family, treated as friends! Derek, my sales guy, and Jeff, the sales manager, along with the finance manager, made the whole experience painless! I would most highly recommend this dealership for anyone looking for a quality new Ford motor vehicle vehicle! It will be the only place I go from now on! Thank you, team Jarrett Scott Ford of Plant City!

I was given a suggested time to come in but arrived half an hour earlier as I was already on the road and wasn’t planning on going anywhere else. I was greeted immediately upon entering the Service Department and shortly after registering my visit my car was taken into a service bay. Service was great and I was on my way home within a reasonable amount of time. I will be back to purchase new tires.

Really disappointed and will not buy another vehicle from Jarret's. I bought a 2016 mustang gt and a 2022 f150 xl stx package treated me trash and don't honor a paper contract. Wait by the holidays it will be revealed. They allow there mechanic/drivers to synced a employee phone/device into my/customers vehicle. That's a breach of privacy the body manager poorly didn't believe me sent pictures he went to confront the guy. He then answered yes I hooked up not even caring that he now has access into my phones stored into ford sync. This will be a huge corrupt exposure. 20k repair they forgot my antenna and just used a black marker to fix the seat they damaged. Poor poor sales and service. This dealer is full of under going self going pricks and ford become a true piece of crap company. There doors will be permanently closed at the end of 2025. Cypress lanes sold the alley and moved scared away for hiring me and then calling me saying I had a check go to work drive 45 minutes and maryfran just said we don't need you any more cypress then sold to change to incredible bowl. I want ownership from this new owner Alex Smith the head mechanic is a undergoing fatass. He will be fired for smoking weed and doing whatever but I get fired and I have a clean record florida bar needs to come to my house and just pay me out from not making this government go down completely.I had a 1.2 million dollar hospital bill from Lakeland regional this country needs to help me or I'm running the country with no one's say. I will pray God to end it all. I want to run this country for the 1 power 1 ruler of thr world puttin is a a fearful man but he's just like me 5'9 but I'm a true man of strength and will of God and the almighty.Suncoast repo the truck lied to just quickly sell it lied and said never was in a accident clearly its been hit in the front end again from the repo agent took it at 5 45 am march 2024 when it was paid off on 10/24/2023 its in the system then bank messes the 20k work up and messes front bumper up and more goes wrong when it's goes it was repaired right tow it and broke stuff taking it back to the repo placr in aubrundale and thry drove it around in orlando and then sold in tampa makes no sense this is a heist theft ring and i need paid out. This is corruption. Hit a light pole at 47 mph insurance claim but not one airbag deployed. Insurance had me drive it to a repair shop after truck was home to decide. Liberty mutual had me drive to there repair shop and they wanted tot total it out joe Hudson repait This needs fixed bank wants to sue for 20k when they took it and wouldn't agree to even adjust thr loan if it was there just says i owe and I'm I'm going to Chevrolet or dodge at least the dealer would sit down and help trace these scam rings and bullshit. If this goes world wife ford looses a big foot in safety on the road. Ford has lost out with good service and quality of work not just rushing and saying 16 days when truck took until September 20ths nearly 3 months.

Adrian and Kurt make it worth your while. If you’re in the market for a new or used vehicle I’d highly recommend these guys.

Highly recommend Jarrett Scott Ford in Plant City, my Salesperson was very Knowledgeable and low pressure. It was a wonderful experience.

Set appointment for 8am oil change, the works. Was told expectation was to leave it all day. unacceptable. Why would someone make an appointment to leave it all day, I'm not a walk in. Took 4 HOURS!! DEFINITELY NOT ACCEPTABLE.

My sales person, Dell, made the car buying process easy and fast. Would highly recommend.

Great dealership with excellent service.

Great experience no pressure. My sales rep Caleb was very enthusiastic during entire process. Plenty of vehicles to choose from.

Dell my sales rep very nice and professional and helping me get into the new Bronco.. thanks a lot to everyone at Jarrett Ford. Happy New Year's

Everyone was professional and polite, the work was completed in less time then stated. Will have all my service work done here.

Easy to book an appointment and they sent email to confirm. They have transportation within a 15 mile ratio. I got home took a shower and the car was ready and they the driver was at my door. Excellent service, friendly and helpful staff. I am new to the neighborhood and the driver told me all the best places to go and local events. Very impressed.

FANTASTIC place to buy a car. The overall experience was actually wonderful -- The sales rep was AMAZING and so was the Finance Manager..and you just can't beat that combination! Update: I have since returned once for an oil change and again for a replacement tire. I also had a service vehicle come to my home to do a software update on my console. Both visits to Jarrett Scott were excellent for oil and tire change. The home service for software Update took 30 minutes and I have had no issues at all with it. Continue to be very satisfied with my service after the sale!

ZERO STARS FOR THE SERVICE DEPARTMENT AND FOLLOW THROUGH OF MANAGEMENT. The service department at Jared Ford Scott is a nightmare. Transmission issues with the Ford F150 and apparently only one transmission tech at this location. Multiple service appointments made. Show up for scheduled appointments after driving for almost an hour and taking off from work, only to be told the transmission tech is out again. Reschedule the appointment. Parts take forever to come in. Tech and service always say they are going to call you back within the next couple of days. You never hear anything, just left hanging. The person scheduling the appointments is frustrated because there is no communication between the scheduler and the service department. Brought truck back for same issue after a lengthy and costly repair. Same issues with F150. Showed up for appointment and transmission person is out yet again. Make another appointment. Show up and transmission tech is out again. Ford Company supervisors knew the transmission person was going to be out – they should have hired a temp person or a part-time tech to cover the department. Come back for another appointment. Finally getting somewhere. Service Rep tells me parts are ordered, will only take a few days to come in. Says he will call me back on Monday. Never calls. Call him back and now the transmission guy is going to be out for several days. Call back after never hearing anything. Transmission guy is still out. The service rep stated he will call me back to reschedule. Never called me back. I call back and now the service rep is no longer working there. Call the service desk to find out what is going on. Now Forid is telling us that there is no record of repair. No record of any parts ever being ordered. There are NO notes in the system, telling me I must bring the truck back, leave there all day and start from scratch to be diagnosed again. This back-and-forth yo-yo from the service department has been going on for multiple months and F150 is still not running right and now I have to take more time off from work to be diagnosed yet again. How can there be no service notes in the computer for my account and no parts ordered when the rep spoke to our insurance company. Now being told David is taking over our service needs. Called back and asked David if Ford would provide a rental car for one day for the inconvenience of having this diagnosed for a 3rd time with the transmission department for the same ongoing issue. Probably not he says, “someone has to pay for the wear and tear of the vehicle and the mileage for one day.” Is Ford that worried about their profit margins and the bottom line that they can’t eat the cost for a one-day car rental for something that should have been addressed and repaired months ago. And for multiple cancelled appointments when you show up, after driving up all the way to Plant City due to months of ongoing staffing issues. Where is the supervision of the service departments. This is the worst level of customer service, follow-up, and management I have ever seen. It’s how you handle situations that make customers return, and Ford is failing miserably in the repairs/service department. I am just dumbfounded by the way customers are treated here. Stuck between a rock and a hard place.

5 star for sure! It scared me to have to bring my mustang to dealership to get diagnosed and fixed. I couldn’t believe the hospitality and friendliness when I walked in the service center. They went above and beyond and gave me an outstanding price! Thank you so much!

Had a great experience buying a brand new 2023 f150 back in October of last year. But then the tables have turned the truck is a lemon. When I came home from vacation there was a big oil leak from the rear seal. The dealer took it in for service to fix the issue. They called 5 days later the truck is ready but when I got there the truck was in worse shape than when I dropped it off. When I took it for a test ride the truck stalled leaving me rolling back to the dealership. Then they take it back for an hour and say something was unplugged then I take it again the engine is making weird noises and I left the truck again and had to make the 2 hr trip home again. After the weekend I pick it up on a Monday in the morning don’t think much of it then it runs fine when I get home. The next morning the car runs fine until I get on the highway and the truck misfires again. The truck never had misfiring issues until it went to that dealer when they fed up the truck. Then when I pull into my house there is a big puddle of oil after they apparently fixed the oil issue. I called them and told them about the issue and David our service advisor was ignorant and told us to go someplace else even though they are the ones who caused this mess. Do not go for service here and now I have to look for a new car because after 13000 miles this car went to sh!t because of them.