Customer Reviews

We scheduled an appointment for our “quick” lane service (oil change and tire rotation) and ended up waiting over two hours for the work to be completed. The service technician we dealt with was not particularly helpful. We were shocked, because our prior experience with the service department had been very positive. We will consider other options in the future.

Overall, my experience here was very good. There were a couple of things I didn't like, but other than that, it wasn't bad.

Always a great experience. Dell went above and beyond for us!! Thank you so much!!!

Hunter my salesman was very knowledgeable and Jim Scott came out said hi and ask me if everything was going OK. Great people .I am a repeat buyer from Jarrett Scott Ford .

JARRETT SCOTT FORD – GREAT EXPERIENCE I had the privilege of shopping at the Jarrett Scott Ford in Plant City, Florida this week. They had the certified used Honda Passport EXL in the sought after Obsidian Blue Pearl color I had been searching for. I made a 3 hour drive to check it out. (That’s how important it was to me to find this specific SUV). I had visited many dealerships locally and I test drove about every compact SUV and a few midsize as well before choosing the Passport. I made a search on several car websites, including Autotrader, which led to the match at Jarrett Scott Ford. The price was quite reasonable, and the mileage was within my desired range -- under 30,000. I wanted one owner and no accidents. I was trading in a Honda Odyssey with 110,000 miles. The trade-in value came out quite reasonable. A reply came almost immediately. Excellent service by the internet sales manager, Cameron C. We spoke over the phone and via text. He was professional, courteous and an Army Veteran (God Bless our Service members now, and those who served in the past). He answered all my questions. We were able to get most of the “work” completed before I began my drive to see and drive it. Cameron connected me with sales rep, certified product specialist, HUNTER H, who answered my questions by text, and we also chatted by phone. Hunter was timely, knowledgeable and quick to respond. Without my asking, he sent a video of the Passport outside, inside -- all while narrating the features, which were many. The customer service for car-buying here is unmatched from my other experiences. I met several people during my visit, and the common theme was everyone seemed to enjoy where they work. Employees seemed to genuinely care about listening and helping to create a positive experience. I saw the owner Jim Scott, the Owner of 18 years. Shaun B, the sales manager of many years who was energetic, helpful and so positive. I always dread the “finance room” part of car sales. Not here. Mike H was thorough and straight-forward in showing me the options for warranties, etc., if interested, and zero pressure. We will be looking at those options carefully. No decision was needed on-the-spot. Quickest experience I’ve had. Mike, too, showed his dedication to excellence in customer experience. He was kind --and had a joy that was evident. He has many years of employment at JSF. Employees that stay for years is a telling sign that the work atmosphere is good. Work is work, but this place seems unique. Great people, great experience. If you’re looking for a new or used vehicle, be sure to check here. Thank you Jarrett Scott Ford for your above and beyond kindness in the process. You have a good thing going! It was worth the drive. Beth M.

Lian was amazing he helped make everything a smooth process for my girlfriend if you are coming by ask for him.

The staff is very friendly and easy to work with. Lian was excellent at helping me with my purchase.

I was working Lian he was amazing helped me do everything over the phone when I came in every thing was a smooth process when I came in would 100% recommend asking for him

Always great I drove well over two hours to visit them my third truck in 3 years thanks guys see you in 40-50k miles

Steven Kirby was great to work with, nobody from sales to financing were pushy. The process was quick. The price on my CPO 2024 Mustang GT was even a bit below market rate. 5 stars.

They did an awesome job and very friendly and helpful.

Best ford Dealership ever

I did an internet search and look for a car and found these guys. I found my vehicle somewhere else but now 3 weeks later I am still getting text messages phone calls and emails from these guys and when I told him to stop they asked like something's wrong with me wondering why I'm upset well I'm upset because I don't like anybody blowing my phone up especially people that I've told that I don't want to talk to and I don't want to do business with. Somehow they think that aggravating you to death is going to make you want to buy a vehicle from them but they have a completely backwards and that's why their entire lot is full of 24 and 25 that they can't sell and that's why they're being so damn desperate is because for the last 2 years at least they've been making extraordinary incomes as they bump the prices up and up and up and give you less and less and less but these morons won't even take no for an answer and they invade your privacy and then want to make it sound like something's wrong with you because you don't want to talk to them so I say close the doors and let you sit on every vehicle you have forever until you go bankrupt because you're nothing but an aggravating part of a society and another place that nobody trusts

Beware: Bait and Switch deals. They advertise far lower than the actual price. I drove 45mins to this dealership, because a co-worker recently picked up a 2024 Ford Lightning Platinum lease deal and the terms were very attractive, making me think about getting one. The dealership he got his deal doesn't have the color/options i wanted in a vehicle on the lot, so i searched for dealerships with one in stock, so i could see it in person took the 45 minute drive after confirming it was on the lot over the phone. The sales person Hunter was awesome, great guy to work with on showing the vehicles, but the numbers advertised don't match what they are really selling them for. The lease numbers were directly from Ford website for this dealer's vehicle, so i expected them to lineup and possibly be negotiable some since my co-workers deal was a better deal. Asked for the exact numbers listed on the Ford website for this dealer and the sales manager came back with numbers over twice what advertised and said that is the lowest he can go. Straight up bait and switch advertisement. Website says $483.42/month 36/10.5k $8219 down. Dealer came back $972 with 10k down for the same 36/10.5. Was a waste of time. Edit: 5/14: After a dozen attempts to reach me since my visit to the dealership, i took the time to respond to one of the Sales Managers emails, but this turned into a waste of time also. I asked clearly could you explain why the advertised price for the truck is not reflective of the numbers i was given. They just sent me a link to generalized ford lease stuff and told me it includes a discount that this vehicle doesn't qualify for and that is why the numbers are wrong for a lease. So apparently they need to work on advertising factual information instead of misleading people with bait and switch.

Excellent, quick yet thorough car buying service. This is my 3rd purchase here! Love it!

Good and friendly customer service!

Never again.

The initial experience at Jarrett Scott Ford Plant City was fantastic. We made an appointment to test drive a used Tesla Model 3. Staff was friendly, our rep Branden was kind and did a great job. We test drove the vehicle and negotiated a price that was very close to what we wanted to pay. My wife and I had two other vehicles to look at and advised we would let them know. That evening we left a message and sent an email advising our interest in the vehicle, and made a few requests. This was after hours and they are closed on Sunday. Monday morning a manager named Al communicated with my wife and they came to terms on the vehicle. We were advised that there were other potential buyers for the vehicle and asked if we could put down a deposit. We advised we would be happy to do so. Al then asked my wife to email him her credit card info. This can not be standard operating procedure. A company the size of Jarrett Scott must have a more secure electronic data procedure than "email me your credit card info" We advised that this was not secure and we would provide the info if he wished to enter it into a secure system an make a charge. Al stated he was unable to do that at that moment but would mark the vehicle as sold and that he had received a deposit. My wife and I took off work early and began the hour long drive to pick up the car. 1/2 way through our trip Al called and advised the vehicle had been sold to someone else. The most upsetting part was his attitude and complete lack of ownership of this issue. He was short, unapologetic and stated he had no controle over other sales staff. They did not negotiate with us in good faith and sold a vehicle that had already been committed to us. Al did advise he wold be willing to show us some other vehicles, he did not apologize for the situation or offer to meet the price we had agreed to on a similar vehicle. We would have considered looking at something else had we been treated better after a vehicle we had made an agreement on wad sold out from under us.